Refund policy
Returns/ Exchanges
If you wish to exchange your item(s), please contact us within 7 days of receiving your item(s) via email at stylewithasmileboutique@outlook.com. In this email, please include the item(s) you wish to return (item number and name) and order number. You will receive a response with further instructions.
Final sale item(s), discounted item(s), item(s) purchased with a coupon code, undergarments, leggings, makeup, bath and beauty products, home decor, or anything else indicated as final sales in live videos, wall drops, etc., are not eligible for returns/ exchanges.
Please do NOT return items before getting authorization from Style with a Smile by email. The customer is responsible for return shipping costs. You must send the item(s) back within 48 hours of your authorization email. Item(s) must be unworn, unwashed, and be returned to us in the way they were sent. Exchanges must include the packing slip you received with the item(s) (or printed receipt). If you don’t have access to a printer and have lost your packing slip, you can write your name, order number, and items you are returning on a piece of paper. You must include the order number that each item came from. Items returned without this information will not be accepted. Please ensure that the item(s) you send back are sent in a plastic bag, inside the polymailer or box, to ensure the item(s) don't get ruined in transit.
Please do NOT return items before getting authorization from Style with a Smile by email. The customer is responsible for return shipping costs. You must send the item(s) back within 48 hours of your authorization email. Item(s) must be unworn, unwashed, and be returned to us in the way they were sent. Exchanges must include the packing slip you received with the item(s) (or printed receipt). If you don’t have access to a printer and have lost your packing slip, you can write your name, order number, and items you are returning on a piece of paper. You must include the order number that each item came from. Items returned without this information will not be accepted. Please ensure that the item(s) you send back are sent in a plastic bag, inside the polymailer or box, to ensure the item(s) don't get ruined in transit.
Item(s) returned smelling of smoke, body odor, or perfume, or have pet hair, appear to be dirty, or have been worn will not be accepted. Item(s) need to be returned in the same condition that we sent them out. If the item(s) you are returning came to you with an additional package (i.e. shoe box, jewelry container, etc.) these must accompany your return or the item(s) will not be accepted.
If you attempt to return an item that does not meet this criteria then your exchange will not be able to be processed. Once your item(s) have been received, you will receive an e-mail, indicating whether you will be issued a credit or not.
If we receive your item(s) and are unable to process your exchange, for any of the above mentioned reasons, we will keep your item(s) until you pay for return shipping to have them sent back to you.
If we receive your item(s) and are unable to process your exchange, for any of the above mentioned reasons, we will keep your item(s) until you pay for return shipping to have them sent back to you.
Item(s) cannot be returned via drop off. They must be shipped so that we can ensure your item(s) are received and accounted for.
We offer exchanges in the form of a store credit. Item(s) purchased on this website will result in a credit being issued for future use on our website only. Item(s) purchased via Facebook will result in a credit being issued for future use on Facebook only (for purchases via live sales or album sales).
Please allow up to 14 business days to process returns and exchanges. We try our best to process them in an expedient manner.
Excessive Returns: It takes our team a lot of time and effort to process returns and exchanges. Please pay attention to sizing information provided on item descriptions or mentioned by seller during live videos. Returning more than 5 items a month will result in a restocking fee. Your returned items count will start over at the beginning of each month. Your 6th item and beyond, returned each month will result in a 20% restocking fee taken from the credit you receive.
Excessive Returns: It takes our team a lot of time and effort to process returns and exchanges. Please pay attention to sizing information provided on item descriptions or mentioned by seller during live videos. Returning more than 5 items a month will result in a restocking fee. Your returned items count will start over at the beginning of each month. Your 6th item and beyond, returned each month will result in a 20% restocking fee taken from the credit you receive.
Cancellations
We are only able to cancel orders prior to printing your packing slip. To cancel an order, you must request to do so prior to your item being processed for shipment by contacting us through the contact page via this website or email us at stylewithasmileboutique@outlook.com.
Orders marked as "shipped" cannot be cancelled.
Orders marked as "shipped" cannot be cancelled.
If we receive your email before your order has been processed, we are happy to issue a store credit for 100% of your purchase price or a method of payment refund minus a 10% restocking fee.
Damaged Items
We attempt to inspect every item before shipping, however we may miss a defect. If an item you are trying to return is damaged in any way please let us know via email within 48 hours of receiving the item(s). You must provide a photo of the damaged item(s) in your email. You will receive a response with further instructions.
If you have questions about whether your item(s) are eligible for return or exchange, please email us at stylewithasmileboutique@outlook.com.